Set up a Virtual Call Center with LeadCommand
Whether you have a call center up and running or
are just starting out, the LeadCommand solution can help you build your business
by streamlining call center functions and maximizing the revenue from your campaigns.
The web-based software provides an easy-to-use interface for your TSRs to enter data while also enabling
you to analyze results in real-time.
Hit the ground running. You’re job is to maximize profits and productivity.
The last thing you need is a new software tool that takes months to implement
only then to require weeks of training for your staff. You can get set up with
LeadCommand from start to finish in a matter of days and that includes customizing
field tags, pick lists and scripts to your company’s needs. As for staff time,
a full training session takes just an hour.
Powerful simplicity.With a familiar browser-based interface, your TSRs will find the system
extremely intuitive. You can create unlimited web forms -- no programming expertise
required -- to guide your reps through each call whether you use a defined script
with pick lists or a call guide with key probes and open-ended questions. Your
TSRs simply enter the responses in the online form. Optional prompts for spell
check and data confirmation provide improved accuracy. Each call is submitted
directly into the online system with the click of the mouse, making the data
available in real time.
Close the loop.By directing all of
the data generated by each campaign into a central database, you can assign
qualified leads directly to the sales team and help ensure that the leads generated
by the campaign are followed up, not lost in a black hole. Leads requiring
further qualification and nurturing can be tagged for additional marketing efforts
– now or in the future. The LeadCommand system also provides a built-in feedback
mechanism to help you learn more about which programs are delivering the best
results.
Refine campaigns and uncover new opportunities.
As your knowledgebase builds, one of your jobs will be to monitor results
and analyze campaign effectiveness. LeadCommand makes that easy by storing
all call script questions and answers in a fully indexed format so that
you can perform detailed searches on the results in order to uncover new opportunities
and refine the strategies for future campaigns.
Building blocks for success. Most likely, the call center is just one prong
of your marketing attack. LeadCommand can act as your centralized online database
where you can funnel data from all of your marketing touchpoints, including
field sales, websites and microsites, direct mail, reply cards, e-marketing,
trade shows and more.
Leverage the web. Your staff may be down the hall, across the country or working from their
homes. As a web-based solution, LeadCommand breaks down the barriers of time
zones and geography, making the same tool available to everyone, 24/7. And
they can work from anywhere with just a web browser. LeadCommand’s web-based
subscription model also offers a number of other advantages, including no capital
investment, no support costs and low monthly fees. Plus, you pay only for what you need,
with flexibility to scale the solution as your business grows.
Starting from scratch? In addition to its online software system, LeadCommand also provides
a number of other services to help you build your business, from direct mail
to micro website design. Through our network, we can even provide professional
TSRs to supplement your team if you find yourself swamped with calls for a new
promotion. Or, if you prefer to hand off the whole operation, we can build
an end-to-end virtual contact center just for you.
Solutions